Angry OFW Complains of Mishandled Balikbayan Box

An arriving overseas Filipino worker has accused a cargo forwarding company of mishandling the balikabayan boxes he previously sent to his family in the Philippines.

In a report by GMA News, Ferdinand Acupan, who arrived from Dubai, said the cargo he sent looked like “garbage” when it arrived in the Philippines.

“Parang nagkalkal na lang ako ng basura doon sa box,” he said. “Galing abroad, pinadala mo rito as basura na lang.”
It was discovered that only a few items from the balikbayan box could still be used as packages of lotion and liquid detergent have spilled and damaged other content in the box.

“So sobrang balibag po siguro ng mga box kaya siguro nagkaganyan,” he said.

Acupan’s girlfriend, who also based in Dubai, also had the same experience with her balikbayan box cargo.

The report identified the Dubai-based forwarding company involved as Makati Express Cargo.

When sought for comment, representatives of the company said Acupan’s cargo was soaking wet when it was unloaded in their warehouse. The company has said it has advised customers not to include liquid items such as lotion inside the box as might get crushed once the box is placed under heavy cargo during shipment.

Acupan disproved the claim saying it was not the first time that they sent liquid items to the Philippines. “Three times na kami nagpadala sa kanila so akala namin okay,” he said.

“Pinagpaguran namin ang pera na ‘yan, dapat nagkaroon sila ng care sa mga customer nila na nagpapadala sa kanila,” he said