Cebu Pacific Passengers May Get Refunds From Unused NAIA Terminal Fee

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If you are a frequent traveler of Cebu Pacific between 2012 and 2018, you may be eligible to receive refund from your past terminal fee payments after Cebu Pacific and Cebgo turned over to the Manila International Airport Authority around P245.6 million in unrefunded airport terminal fees previously charged to passengers.

According to the MIAA, the P245,610,829 covers unrefunded terminal fees (Passenger Service Charge) of approximately 212,100 international passengers who travelled between Feb. 1, 2015 to April 30, 2018 and 892,800 domestic passengers who travelled between August 1, 2012 and April 30, 2018.

“We thank Cebu Pacific and Cebgo for taking the lead on this. I am confident that the rest would follow soon,” said MIAA General Manager Ed Monreal.

MIAA Media Affairs Division head Jess Martinez clarified that the amount will not go to MIAA’s fund. “This will be placed in an account, and passengers can refund their terminal fees any day they can, even after five years,” he said.

He noted that passengers must be able to show proof that they have unused CEB tickets for the said travel period.

“The terminal fee won’t expire and they can refund this from MIAA any day. For example, an overseas Filipino worker (OFW) who flew and wasn’t able to refund the terminal fee, he or she may do so once he or she gets back,” he said.

Passengers who traveled  within the aforementioned periods may apply for terminal fee refund during business hours at the MIAA Collection Division, Ground Floor, MIAA Administration Building, MIA Road, Pasay City. They are advised to bring with them their ticket with record locator and a valid identification card.

The Passenger Service Charge, otherwise known as terminal fee, was first integrated in airline tickets for domestic flights on August 1, 2012 and for international flights on February 1, 2015.

Under the Memorandum of Agreement and Implementing Guidelines for the PSC Integration Project, air carriers are required to remit their collections based on flown passengers.

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