TALENT OUTSOURCING CHANNEL SOLUTIONS/ DOOR 2 UNCLE MARK BUILDING, QUIMPO BOULEVARD, BUCANA, DAVAO CITY/ MOBILE NO.: 0926-0170285/ EMAIL ADDRESS: ealibre.torchsolutions@gmail.com
500 CUSTOMER SERVICE REPRESENTATIVES Work on site. At least HS/SHS graduate. At least 18 years old and above. With excellent English Communication skills. With or without experience. Computer literate. Willing to work on-site and in shifting schedules. Willing to be relocated in Davao City.
5 DATA AND FIANCIAL ANALYSTS Graveyard Shift and Work on Site. Bachelor’s degree required, preferably in finance, accounting, or real estate. 0 – 5 years of relevant professional experience preferably with a firm engaged in commercial real estate brokerage, lending, investing, consulting, appraisal, or business development. Strong writing and critical thinking skills are a must. Software competency: advanced knowledge of all Microsoft Office applications required. Must be effective at creating dynamic models using advanced Excel features and generating client ready presentation materials using PowerPoint. Commitment to maintaining attention to detail while working with a deadline. Able to handle multiple projects at one time. Excellent written and analytic communication skills. Outstanding planning, organization, and interpersonal skills. Ability to construct and analyze complex financial models. Function in a team-oriented setting while working independently. Authorization to work in the U.S. is preferred but not required.
5 BOOKKEEPERS Graduate of Accountancy or Accounting Tech. With relevant experience in bookkeeping. Knowledgeable in GAAP and other related accounting frameworks. Strong attention to detail and level of accuracy. Effective verbal and written communication skills. Capable of spotting and resolving discrepancies. Expertise in Microsoft Excel or any other spreadsheet. Knowledge of and ability to learn essential accounting software.
100 TECHNICAL SUPPORT REPRESENTATIVES For Healthcare Account, Work on Site. 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus). At least 6 months experience in technical support or client account management. Experience of troubleshooting hardware, software, network issues, or SaaS products. High technical aptitude for troubleshooting complex issues across various platforms. Strong critical thinking and analytical skills. Quick comprehension of new technical concepts and updates. Clear verbal and written communication, explaining complex concepts simply. Calm and solution-focused in high-pressure situations. Positive attitude and willingness to learn and grow. Strong attention to detail and ability to prioritize tasks. Team-oriented with a collaborative approach to resolving issues. Ability to work with less supervision. Ability to work in a team environment. Willing to work in shifting schedules. Willing to render overtime if needed. Willing to work in-center.
5 TEAM LEADERS Work on Site. At least more than 1 year Team Lead experience handling an inbound account. Excellent communication and leadership skills. Committed and willing to be assigned in any site. In-depth knowledge of performance metrics. Solid computer skills, especially MS Excel. Organizational and time-management skills. Flexible in shifting schedules.
50 VOICE AND NON-VOICE CSRs Work on Site. With or without call center experience. Preferably with email or chat support experience. Good English communication skills (Verbal and Written). Flexible when it comes to shifting work hours. Must work well under pressure and can handle multiple customer interactions.